Privacy Policy
Last updated: 26 February 2026
1. Introduction
DENTCRAFT SRL, located at Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania (hereinafter "the Clinic", "we"), is committed to protecting the privacy of your personal data in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and applicable national legislation.
This privacy policy describes how we collect, use, store, and protect your personal data when you use our website (www.dentcraft.ro) or use our dental services.
2. Data Controller
DENTCRAFT SRL
- Address: Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania
- Email: dentcraftsm@gmail.com
- Phone: 0741 199 977
3. Personal Data Collected
We collect the following categories of personal data:
3.1 Data provided directly by you
- Identification data: name, surname, date of birth
- Contact data: email address, phone number, postal address
- Medical data: medical history, dental diagnosis, treatment plan, dental X-rays, intra-oral photographs
- Financial data: information required for billing services
3.2 Data collected automatically
- Technical data: IP address, browser type, operating system, screen resolution
- Usage data: pages visited, visit duration, traffic source
- Cookies: as described in our Cookie Policy
4. Purposes of Data Processing
We process your personal data for the following purposes:
- Providing medical services: scheduling consultations, performing dental treatments, managing medical records
- Communication: responding to your inquiries, sending appointment confirmations, treatment notifications
- Legal obligations: compliance with medical documentation legislation, tax and accounting obligations
- Service improvement: anonymized analysis of website usage, optimizing user experience
- Marketing (with consent): sending promotional offers, newsletters
5. Legal Basis for Processing
- Contract performance: for providing the requested medical services
- Consent: for marketing activities and non-essential cookies
- Legal obligation: for compliance with medical and tax legislation
- Legitimate interest: for service improvement and website security
6. Data Retention Period
- Medical data: in accordance with applicable medical documentation legislation (minimum 10 years from the last medical act)
- Billing data: 10 years in accordance with tax legislation
- Marketing data: until consent is withdrawn
- Website usage data: 26 months from collection
7. Data Sharing
We do not sell your personal data. We may share data with:
- Dental laboratories: technical information required for manufacturing prosthetic work
- IT service providers: hosting, website maintenance, email services (with data processing agreements)
- Public authorities: when required by law
- Google Analytics: anonymized data about website usage
- Vercel Analytics: anonymized data about site visits (visitor count, pages visited, country of origin). Does not use cookies and does not collect personally identifiable data.
- Vercel Speed Insights: real-world site performance measurement (Core Web Vitals). Does not use cookies and does not collect personal data.
8. Your Rights
Under GDPR, you have the following rights:
- Right of access: you can request a copy of your personal data
- Right to rectification: you can request correction of inaccurate data
- Right to erasure: you can request deletion of data (except data retained by legal obligation)
- Right to restriction: you can request limitation of data processing
- Right to portability: you can request transfer of data to another controller
- Right to object: you can object to data processing in certain situations
- Right to withdraw consent: at any time, without affecting the legality of prior processing
To exercise these rights, contact us at: dentcraftsm@gmail.com
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption for data transmission
- Restricted access to personal data
- Regular and secured backups
- Staff training on data protection
10. Complaints
If you believe your rights have been violated, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP):
- Website: www.dataprotection.ro
- Email: anspdcp@dataprotection.ro
11. Policy Changes
We reserve the right to update this policy. Any changes will be published on this page with the update date indicated.
12. Contact
For any questions regarding this privacy policy, you can contact us:
- Email: dentcraftsm@gmail.com
- Phone: 0741 199 977
- Address: Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania