1. Introduction

DENTCRAFT SRL, located at Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania (hereinafter "the Clinic", "we"), is committed to protecting the privacy of your personal data in accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and applicable national legislation.

This privacy policy describes how we collect, use, store, and protect your personal data when you use our website (www.dentcraft.ro) or use our dental services.

2. Data Controller

DENTCRAFT SRL

Address: Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania
Email: dentcraftsm@gmail.com
Phone: 0741 199 977

3. Personal Data Collected

We collect the following categories of personal data:

3.1 Data provided directly by you

Identification data: name, surname, date of birth
Contact data: email address, phone number, postal address
Medical data: medical history, dental diagnosis, treatment plan, dental X-rays, intra-oral photographs
Financial data: information required for billing services

3.2 Data collected automatically

Technical data: IP address, browser type, operating system, screen resolution
Usage data: pages visited, visit duration, traffic source
Cookies: as described in our Cookie Policy

4. Purposes of Data Processing

We process your personal data for the following purposes:

Providing medical services: scheduling consultations, performing dental treatments, managing medical records
Communication: responding to your inquiries, sending appointment confirmations, treatment notifications
Legal obligations: compliance with medical documentation legislation, tax and accounting obligations
Service improvement: anonymized analysis of website usage, optimizing user experience
Marketing (with consent): sending promotional offers, newsletters

5. Legal Basis for Processing

Contract performance: for providing the requested medical services
Consent: for marketing activities and non-essential cookies
Legal obligation: for compliance with medical and tax legislation
Legitimate interest: for service improvement and website security

6. Data Retention Period

Medical data: in accordance with applicable medical documentation legislation (minimum 10 years from the last medical act)
Billing data: 10 years in accordance with tax legislation
Marketing data: until consent is withdrawn
Website usage data: 26 months from collection

7. Data Sharing

We do not sell your personal data. We may share data with:

Dental laboratories: technical information required for manufacturing prosthetic work
IT service providers: hosting, website maintenance, email services (with data processing agreements)
Public authorities: when required by law
Google Analytics: anonymized data about website usage
Vercel Analytics: anonymized data about site visits (visitor count, pages visited, country of origin). Does not use cookies and does not collect personally identifiable data.
Vercel Speed Insights: real-world site performance measurement (Core Web Vitals). Does not use cookies and does not collect personal data.

8. Your Rights

Under GDPR, you have the following rights:

Right of access: you can request a copy of your personal data
Right to rectification: you can request correction of inaccurate data
Right to erasure: you can request deletion of data (except data retained by legal obligation)
Right to restriction: you can request limitation of data processing
Right to portability: you can request transfer of data to another controller
Right to object: you can object to data processing in certain situations
Right to withdraw consent: at any time, without affecting the legality of prior processing

To exercise these rights, contact us at: dentcraftsm@gmail.com

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL/TLS encryption for data transmission
Restricted access to personal data
Regular and secured backups
Staff training on data protection

10. Complaints

If you believe your rights have been violated, you have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP):

Website: www.dataprotection.ro
Email: anspdcp@dataprotection.ro

11. Policy Changes

We reserve the right to update this policy. Any changes will be published on this page with the update date indicated.

12. Contact

For any questions regarding this privacy policy, you can contact us:

Email: dentcraftsm@gmail.com
Phone: 0741 199 977
Address: Str. Barbu Stefanescu Delavrancea nr.3, Satu Mare, Romania

Privacy Policy